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User Documentation


The users of your system is the most important person and the final judge of all your efforts. To use your system effectively they need accurate information that is easy to access, understand and apply to specific tasks. Writelines' user documentation is user-oriented, written around specific business tasks and tailored to the experience level of the user.

Our range of user documentation includes:

User guides: Usually containing step-by-step instructions based on real business tasks which user has to perform.

Quick reference guides: Often in the form of cards or booklets providing information on the tasks or functions most frequently used.

Procedures guides: Documenting manual procedures within your organisation using flowcharts, numbered text tables and checklists, making information easy to understand, locate and update.