Benefits  
 
 
 
 
 






Do you loose sleep over managing your project budget? The pressure is on to get the best results as economically as possible. Often, the first target for cuts in expenditure is on documentation. You may even try to ease your conscience by telling yourself that documentation is of minor importance.
Good documentation is not an optional extra, but is an essential part of the product. The users of your product are not only familiarised but also introduced to your product through documentation. Providing high quality documentation displays your professionalism, dedication and concern towards your customer's ultimate satisfaction. If you need to justify spending a percentage of your budget on documentation, here are some points to be pondered upon:

Improved customer support: Good documentation means that your customers can solve their own problems.
Improved marketing: Potential customers, internal and external, are fully aware of the benefits that documentation will give them. The quality of your documentation is vital in influencing their decision to buy.
Improved efficiency: Good documentation reduces staff training period and the number of operational errors.
Improved strategy: Well researched and documented management overviews can improve strategic planning and decision making by educating managers about the potential of their systems.
Quality assurance: Clearly documented in-house standards help to improve professionalism and consistency.
Common approach: Documentation, standards and procedures ensure that your staff has a well-informed approach to their work.
Image: Good documentation demonstrates your concern for quality and customer satisfaction.
Continuity: Good documentation traps knowledge. If a key member of staff leaves, you have a permanent record of everything other staff may need to know.